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Terms & Conditions

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Last updated: 2026

At MFI (Jan Geysen, Ruth Lowyck, Yana Geysen), we value transparency and clear agreements. In these Terms and Conditions, we explain the conditions under which we provide our services, what you can expect from us, and what we expect from you as a client or participant.

By using our services, booking an appointment, or registering for a workshop, lecture, or training, you agree to these Terms and Conditions.
 

1. Identity of the service providers
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MFI
Operated by: Jan Geysen, Ruth Lowyk, Yana Geysen
Address: Zenderstraat 9 bus 0101, 9070 Destelbergen
Email: hello@mfi-team.com
VAT number: BE 1005810915

Hereinafter referred to as “the service provider”.
 

2. Scope
 

These Terms and Conditions apply to all offers, agreements, and services provided by MFI, both to private and professional clients, unless otherwise agreed in writing.

By making an appointment, booking a workshop or training, or using the website, the client agrees to these Terms and Conditions.
 

3. Services
 

MFI offers, among others:

  • Coaching

  • Therapeutic guidance

  • Osteopathy sessions 

  • Body work sessions

  • Workshops and lectures

  • Trainings and courses

  • Advisory services
     

All services are provided on a best-efforts obligation basis, not a result obligation. No specific results can be guaranteed.
 

4. No medical treatment
 

The services provided by MFI:

  • do not constitute medical or psychiatric treatment

  • do not replace consultation with a physician, psychologist, or psychiatrist
     

In case of serious physical or psychological concerns, the client is advised to seek professional medical help.
 

5. Appointments and cancellation
 

Appointments are scheduled in advance.
 

Cancellation policy:

  • Cancellations are free of charge up to 24 hours before the appointment

  • Late cancellations or no-shows may be fully charged
     

Cancellations can be made via: 
hello@mfi-team.com
 

Specific cancellation conditions may apply for workshops, lectures, and trainings and will be communicated in advance (see 'FAQ' - Workshops, Lectures, Events page).
 

6. Pricing and payment
 

Applicable fees are communicated in advance and are available on the website or upon request.
 

Unless agreed otherwise:

  • Payment is made via bank transfer or electronic payment

  • Invoices are payable within 14 days of the invoice date

  • Workshops and trainings must be paid in advance
     

In case of late payment, legal interest and administrative fees may be charged.
 

7. Confidentiality and professional secrecy
 

MFI is committed to strict confidentiality regarding all information obtained during services, except in cases of:

  • legal obligations

  • serious and imminent risks to the client or others
     

More information on data processing can be found in the Privacy Policy.
 

8. Liability
 

MFI is not liable for:

  • indirect damages

  • consequential damages

  • damages resulting from incorrect or incomplete information provided by the client
     

Liability is in all cases limited to the amount of the service concerned.
The client remains fully responsible for their own choices, actions, and decisions.
 

9. Use of the website
 

The content of the website is for informational purposes only. MFI strives to provide accurate and up-to-date information but cannot guarantee completeness or accuracy.

It is not permitted to copy or use website content without prior written consent.

The website is hosted via Wix.
 

10. Complaints
 

Any complaints must be submitted as soon as possible and no later than 14 days after the issue arises, via:
hello@mfi-team.com
 

We will handle complaints carefully and aim to find an appropriate solution.
 

11. Right of withdrawal (online bookings)
 

If the client books online as a consumer, they have the right to withdraw from the agreement within 14 days, unless:

  • the service has already been fully or partially performed within this period, and

  • the client has explicitly agreed to immediate execution
     

12. Changes
 

MFI reserves the right to modify these Terms and Conditions at any time. The most recent version will always be available on the website.
 

13. Applicable law and jurisdiction
 

These Terms and Conditions are governed exclusively by Belgian law.

Any disputes fall under the jurisdiction of the courts of the district where MFI is established.

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